USER AGREEMENT
1. Introduction
This User Agreement (hereinafter referred to as the "Agreement") sets forth the terms and conditions for using the online store (hereinafter referred to as the "Store"), available at [https://www.rower-express.pl/] (hereinafter referred to as the "Website"). Please carefully read these terms before using the Website. By using the Website, you agree to the terms of this Agreement.
2. General Provisions
2.1. The Website is owned by [Rower Express Serhii Shapoval], with an office located at [Kłobucka 6B, 02-699 Warsaw, Poland].
2.2. Registered office address: Aleja Jana Pawla II 43A, 01-001 Warsaw.
2.3. This Agreement is a contract between you (hereinafter referred to as the "User") and the Store, governing the terms and conditions of the User's use of the Website.
3. Registration and Account
3.1. To make purchases on the Website, the User must complete the registration process by filling out the appropriate form with accurate and up-to-date information.
3.2. The User is responsible for maintaining the confidentiality of their account access information and not sharing it with third parties.
3.3. The Store is not liable for any losses or damages resulting from unauthorized use of the User's account.
4. Order Placement Terms
4.1. Orders are placed through the online shopping cart on the Website or other means available on the Website.
4.2. All prices for products are listed in Polish zloty (PLN) and include all taxes required by Polish law.
4.3. After placing an order, the User will receive an order confirmation at the provided email address.
5. Delivery
5.1. Product deliveries are made within Poland through [DPD].
5.2. The delivery time and cost depend on the chosen delivery method and are specified during the order placement process, usually 1-3 business days.
5.3. The Store is not responsible for delivery delays caused by circumstances beyond the Store's control.
6. Payment
6.1. The User may pay for orders using one of the methods available on the Website, including credit cards, bank transfers, or other payment systems.
6.2. Payment is considered complete once the funds are credited to the Store's account.
7. Product Returns
7.1. The User has the right to return goods within 14 days from the date of receipt, without providing any reason, provided that the goods have not been used, retain their original condition, and the User has a receipt or other proof of purchase.
7.2. To return a product, please visit the store in person or fill out the return form on the website.
7.3. The User bears the costs of returning the product, except in cases where the product is defective or does not match the description on the Website.
7.4. Refunds are processed within 14 days after the Store receives the returned goods.
8. Warranty claim based on rękojmia
8.1. The Client has the right to file a warranty claim (rękojmia) for a product purchased in our online store in accordance with the provisions of the Polish Civil Code. The rękojmia is valid for 1 year from the date of receiving the product. If the purchased product turns out to be defective or does not meet the terms of the contract, the client can submit a claim with the following requests:
- Free repair of the product.
- Replacement of the product with a new one.
- Price reduction.
- Withdrawal from the contract and refund (in case of a serious defect or lack of a replacement product).
8.2. To submit a warranty claim, the client must send a written statement that includes:
- Purchase information (order number, purchase date).
- A description of the product defect.
- A specific request (repair, replacement, price reduction, or refund).
- Contact details for communication.
- A copy of the receipt or other proof of purchase.
8.3. Submission of the warranty claim:
- You can submit the claim in person at the store.
- Send it by mail to the legal address of the seller: Aleja Jana Pawła II 43A, 01-001 Warsaw. In the case of mailing, it is recommended to send it as a registered letter.
- Send it by email to: rowerexpress.pl@gmail.com
- Use the "Returns" section on the website and fill out the return form.
8.4. We commit to responding to the warranty claim within 14 days from the date of receipt.
9. Personal Data Protection
9.1. The Store processes the User's personal data in accordance with the Privacy Policy, which is an integral part of this Agreement.
9.2. The User consents to the processing of their personal data when registering on the Website.
10. Liability
10.1. The Store is not liable for the temporary or permanent unavailability of the Website due to reasons beyond the Store's control.
10.2. The Store is not liable for any damages resulting from the use or inability to use products purchased on the Website.
11. Dispute Resolution
11.1. All disputes arising in connection with this Agreement shall be resolved in accordance with the applicable laws of Poland.
11.2. The User has the right to file a complaint or claim directly with the Store, which must be addressed within 30 days of receipt.
12. Final Provisions
12.1. The Store reserves the right to amend this Agreement at any time, with prior notice to the User via the Website.
12.2. Continued use of the Website after changes to this Agreement constitutes the User's acceptance of the new terms.
12.3. This Agreement is effective upon acceptance by the User and remains in effect until the User ceases to use the Website or until it is amended by the Store.